MyQuaerum is an online platform used for recording and managing requests for assistance addressed to a service provider. Application’s functionalities allow recording, tracking, ranking and classifying requests by designated staff under conditions of maximum transparency.
MyQuaerum is a software product that can be successfully used by companies providing services in order to maintain a close and constant relationship with their customers. Its implementation generates an increased quality for services by more timely responses to requests and through greater transparency in the relationship with the client.
MyQuaerum online platform advantages
- Optimizing customer relationship by providing a professional online service to take over the requests for assistance
- 24/24h availability for registering assistance requests
- Providing increased transparency by informing clients of their costs and requests status
- Creating an image for the services provided and the employment of consultants, useful to decision makers
- Direct access for decision-makers to information about pending or completed projects
- Keeping track of the customer relationship history
MyQuaerum online platform functionalities
- Requests are transmitted having a certain priority level. Urgent requests are treated prior to the others.
- One or more responsible persons can be designated to each project (client), everyone having a certain role.
- A submitted request can contain a text message as well as attachments.
- Requests can have different status: new request, in process, pending or completed. When passing from a status to another, all people involved are notified by email.
- When receiving a task, the project manager can register the estimated time for resolving the request.
- For each project (client) or request the estimated time and the time actually spent can be highlighted.
